Receptionist/Front Desk

Front Desk team members at The Spine & Pain Institute of New York are the first line of communication with their patients. They work at a front desk/reception area and are responsible for effectively communicating with patients and medical professionals. The duties of a medical office specialist include scheduling appointments, answering multi-line phone inquiries, assisting patients with the check-in and check-out process, and processing patient registration. Work in the EMR software system. Read More…

Front Desk team members also performs basic administrative duties related to patient care such as filing, copying, and faxing documents, as well as performing data entry. The medical office specialist must have a good working knowledge of basic office equipment and good phone and computer skills. They are expected to multitask and adequately solve patient problems while providing quality service and maintaining a positive relationship with patients. It is also important that Front Desk team members follow all rules related to patient confidentiality.

Qualifications: HS diploma or equivalent and at least one year of relevant experience.

Front Desk/Receptionist Tasks:

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.
  • Confirm all referrals and authorization needed for visits are on file.
  • Compile and send daily “Superbills” to billing company.

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